The Chatbot That Knew Too Much: an interactive AI crisis simulation
Matinée Thales — Thales Cyber Solutions Luxembourg offices, Contern, December 2, 2025
In this two-hour interactive session, I took the audience into the boardroom of NeoBank, a fictional bank racing to launch its first AI-powered chatbot — an innovation meant to transform customer experience and efficiency. When ambition meets reality, things take a dark turn: data leaks, rogue agents, and mounting regulatory pressure push the organization into crisis.
Participants experienced firsthand how quickly AI innovation can spiral out of control, and drew the vital lessons of governance, resilience and security in AI projects — what it truly means to follow the AI Secure Journey, and how to rebuild trust when everything goes wrong.
The same NeoBank chatbot story later became the backbone of an ITnation article and of the webinar “I promised the Board this AI was Secure”.
Links #
- LinkedIn post by Thales Cybersecurity Services
- Initial announcement by Thales Cyber Solutions
- Registration page (lp.thalesgroup.com)
Archived copy #
From the LinkedIn post by Thales Cybersecurity Services (archived July 2026):
🤖 The Chatbot That Knew Too Much: An Interactive #AI Crisis Simulation
One week left before our Matinée Thales on Tuesday December 2nd! Step with Julien Ehrhart into the boardroom of NeoBank as it races to launch its first AI-powered chatbot—an innovation meant to transform customer experience and efficiency.
🚨 But when ambition meets reality, things take a dark turn: data leaks, rogue agents, and mounting regulatory pressure push the organization into crisis.
In this 2-hour interactive session, you’ll experience how quickly AI innovation can spiral out of control—and learn firsthand the vital lessons of governance, resilience, and security in AI projects.
📅 Tuesday December 2nd ⏱️ 9:30 Welcome breakfast / Session from 10am to 12pm 📍 Thales Cyber Solutions Luxembourg offices in Contern